Do You Wait In Line or On Line?

So, I know it’s partially my own damned fault, for waiting until the first of the month to buy my monthly train ticket. But, honestly, should it have taken waiting on line for thirty-five minutes, while I missed two trains home?

Yesterday morning, the lines were so long that I’d have been late to work. In the evening, I arrived 21 minutes before my desired train, thinking – wrongly – that 21 minutes would be enough time. I couldn’t buy the ticket last week, because my office participates in the TransitChek program, and I didn’t have my TransitChek Visa card until the end of last week – and Friday night in GCT is as crazy busy as the first and last of the month. I couldn’t buy the ticket at my train station, because they closed the ticket office at my train station in the middle of January. I couldn’t use the ticket machines at my train station or in Grand Central; the ticket machines can only take one form of payment and because my $230 TransitChek Visa is less than the cost of my monthly ticket, I have to pay the balance some other way.

So I was stuck, waiting on line, watching the trains disappear from the Big Board, and thinking evil thoughts about the antiquated system by which MetroNorth has you line up to buy your tickets – there’s a single line for each ticket window. So, if you pick the slowpoke line, you’re screwed. A better system would have a single line feeding all of the ticket windows – you can’t pick the wrong window that way. The Whole Foods near my office has an ingenious queuing system, and it works almost flawlessly. But the powers that be at GCT probably don’t want to mar the august glory of the great space with something so pedestrian as queuing ropes.

When I finally got up to the window, I gave the slowpoke rookie clerk my TransitChek Visa and my other credit card – only to be told that I couldn’t put the balance on a second credit card, I had to pay by cash or check. That in itself is insanity – but luckily I’d been to the cash machine at lunch time so I actually had the cash on me – I’d left the house in the morning with about 89 cents in change in my wallet, and I almost never carry my check book.

In concept, TransitChek is a good thing – it encourages and rewards public transit users by giving us a tax break. But you could cut out a whole level of bureaucracy by letting people have a tax deduction of up to that $230 a month, properly documented of course, and eliminate the silly TransitChek Visas and vouchers and hassle.

By the time I finally got on the train, I was hopping irritated, not to mention damned glad I hadn’t waited on line in the morning what with the no cash in the wallet and all.

Did you have a nice day yesterday?