I know how to complain

Letter sent:

17 November 2006

H&M Hennes & Mauritz LP
47 West 34th Street, 3rd Floor
New York, N.Y. 10001

To Whom It May Concern:

My small daughter received the enclosed scepter (and a tiara) last weekend for her birthday. Within hours of receipt, one of the rhinestones had fallen off and the head had broken off the stem. It was not being bashed around at all. She is enormously disappointed – could you send us a new one?

Thank you.

Sincerely,

Magpie

Result - new scepter AND tiara by mail.